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FREQUENTLY ASKED QUESTIONS

We invite you to browse through our Frequently Asked Questions ( FAQ ) area.

For what we know about dust mites they need two things to grow, water and food.  Our high-density foam mattresses don't include materials that would allow dust mites to prosper unlike other mattresses made out of cotton or wool.  However we do recommend to place a mattress protector to prolong the life of your mattress and increase your defense against dust mites.
Some people notice a new mattress smell when you open the bag, but it goes away quickly. At Live and Sleep we suggest letting the memory foam mattress air out by removing any sheets or mattress protector that cover it. You can leave our fabric cover on. The smell comes from new foam being packaged with plastic during transit and not from any harmful chemicals. We have the lowest level of new mattress smell compared to any mattress company.
Right now, we’re all online with a small showroom in our office in Las Vegas, Nevada. This is another big reason why our 100-night sleep trial is so awesome. You can try the mattress for 100 nights, and if you don’t like it for any reason, return it for a full refund.
Please reference our product detail page.
Listed below are the mattress dimensions for each size. Twin Size: 39″ × 75″ Full Size: 54″ × 75″ Queen: 60″ × 80″ King: 76″ × 80″
Of course you can. Our mattresses are designed to conform and support your body in either a flat or upright position.
There is no such thing as “the best mattress”. The best mattress is the one that’s best for you. Everyone is different. Some people like a soft mattress. Some people like a firm or hard mattress. Some like a skinny mattress. Some people like a king size. Others prefer a queen or full size. We make our mattress about the right feel, not too hard and not too soft. We are excited for you to try it and get a good night sleep.
All L&S mattresses are designed and crafted in the USA, and manufactured overseas.
Absolutely not! A hard, nonconforming mattress forces your body to adapt to its flat shape, bending your spine into an unnatural position and creating pressure points at the shoulders, hips, and feet, which can cause you to toss and turn trying to find a more comfortable position. The result is lower back pain and less restful sleep. Try sleeping on the floor for a night, how did that feel?
Yes. Assuming you purchase the same size bed you are currently sleeping on. The Live and Sleep mattress will fit in all standard-size bedroom furniture (Cal King, King, Queen, Full, Twin or Twin Long).
Most of the sheets sold today are commonly referred to as”deep pocket” sheets. Deep pocket sheets are designed for highprofile mattresses and can be found at nearly all major department stores. Ifyou own older sheets that may not have been made in the “deep pocket”style, you may need to purchase sheet clips to hold your sheets in place.
The Free 2 Day shipping applies to the Elite and Luxury mattresses only.
Whether your mattress is delivered via UPS, FedEx or USPS, we are not yet able to offer a white-glove service to help you set up your L&S mattress. We hope to provide this in the future.
Sorry, we do not ship to PO Boxes.
We do not ship to APO addresses at this time.
We can ship to your nearest UPS location for them to hold until you can pick it up. Please contact us so that we may discuss your delivery requirements.
We can set up a Saturday delivery date with the carrier. Please contact us so that we may discuss your delivery requirements.
We only ship to the Contiguous US, Alaska, and Hawaii at this time.
Three choices — optimized for sleep and backed by a 100-night (Luxury), 75-night (Elite), 30-night (Classic), no-hassle return policy.
At the moment we can offer our customers a No Payments + No Interest if paid in full in 6 months on purchases of $99 or more option through PayPal. The best time to pay is when it’s right for you. So, when you check out with PayPal and choose PayPal Credit, look for special financing offers to help you get what you need, when you need it, and pay for it over time.  For more information visit: https://www.paypal.com/us/webapps/mpp/paypal-credit
Of course! We are a factory authorized retailer for the Live and Sleep brand. All of our mattresses come brand new from the factory, and are shipped in the original factory packaging bags bearing new mattress tags. We do not carry or sell seconds, reconditioned, used, etc., mattresses. For additional safe shopping tips, visit the Federal Trade Commission’s site on the subject.
Mattress prices range greatly: from $249-$4,000 for a queen mattress. A good night’s sleep is one of the best investments you can make, so buy the best mattress you can afford. Keep in mind that most of us spend as much as one-third of our time in bed. Your investment will cost just pennies per night over the next five years!
No. Our mattresses are designed to simply replace your old mattress without the worry of replacing any foundation. With a Live and Sleep mattress, you will feel (live and sleep) the difference.
The transition from a crib to a bed is a big step for children. Due to the danger of injury from a crib, it is encouraged to switch to an adult size bed as soon as a child begins to climb out of the crib, or once a child reaches 35 inches in height. Most children move from crib to bed between the ages of two and three years old.
No. Our mattresses are designed with your ease-of-use in mind. No flipping or rotating is required. Just set up your new bed and sleep better than ever before. As far as a pad goes, most of our customers prefer one for sanitary reasons. If you do decide to use one, we recommend cotton to insure breathability.
Everybody is different. Most people are very comfortable the very first night. Others may need more time. Some people need a few nights or sometimes a few weeks get used to the increased support they experience in their lumbar and/or lower-back region.
Spend the amount it costs to get the mattress that’s best for you. You’re going to spend one third of your life in bed (8 hours a night divided 24 hours = 1/3 of your life), so it’s smart to invest in a good-quality mattress. Now we are not saying to rush out and spend $1,000 on a new mattress, we created an amazing night sleep without the overpriced fancy cover (that will be hidden under your sheets and mattress pad) or the added markup from the middle men to achieve an affordable price.
As a rule of thumb we ask our customers to allow 24-72 hours for the mattress to return to its original shape. Memory foam is very temperature sensitive and may take up to 1 week to fully expand in colder climates.  With that being said you are more than welcome to try the mattress out after a good 2-3 hours.
Position your mattress on top of your bed frame, and carefully cut the outside layer plastic off your mattress using scissors. There are a few layers of plastic, but you’ll know when you start to get to the end. Roll the mattress out, then cut off the remaining plastic and watch it expand. Let it expand 2-3 hours and your mattress will be ready for sleep.
When we sleep, our bodies restore, rejuvenate, and regenerate. It’s a time to recover from the previous day while repairing and preparing for the next. If your mattress isn’t giving you the deep, restful sleep that you need, then you should find one that makes up for what yours lacks. Today’s mattresses are made with cutting edge sleep technologies that are designed to enhance our quality of sleep, so you can experience drastic improvement by sleeping on the right mattress.
No problem. We believe and guarantee satisfaction with our sleep trial gurantee.
You won’t need to worry about flipping or rotating the mattress. Live and Sleep mattresses are design to conform and support your body to maximize your REM sleep.
Mattress protection, including the use of waterproof mattress pads, is the easiest way to protect the manufacturer’s warranty on your mattress. Should a problem arise with your mattress, it must be free of stains in order to qualify for a warranty exchange or repair. Aside from keeping your mattress free of stains, many mattress protectors have the ability to keep dust mites out of your new mattress and away from your skin.
Your doctor may have specific recommendations for your sleep surface. In general, we’d recommend a mattress that offers good support, and support does not mean the hardest or firmest mattress available. Foam (Live & Sleep mattress) or latex are also good options for contouring the body while offering proper support and lasting comfort.
Every 6 years. Even if your mattress doesn’t show much wear and tear, your body, lifestyle and sleep needs have probably changed. If your mattress is 6 years older, so are you! Has your weight changed, have you gotten married, developed back problems, or do you have a less active lifestyle? That old mattress may no longer be the best fit for the person you are today.
On the contrary… The open-celled structure of our foams are self-ventilating. Air is able to travel throughout the material and actually dissipate body heat. By eliminating counter pressure, blood flows freely throughout your body without harmful capillary compression and restriction caused by pressure points.
No. Our mattresses are designed with your ease-of-use in mind. No flipping or rotating is required. Just set up your new bed and sleep better than ever before. As far as a pad goes, most of our customers prefer one for sanitary reasons. If you do decide to use one, we recommend cotton to insure breathability.
We recommend spot cleaning with sparkling water or mild detergent. Our cover is washable or dry cleanable please consult your maintenance care guide. Keep it at delicate.

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