Live and Sleep® has a SIMPLE and NO HASSLE mattress return policy. It is simple, fair, and demonstrates our confidence in our product. You get a 100% refund on your memory foam mattress if you are unhappy. We’re confident that you’ll love our Live and Sleep mattress that we’ll deliver it to your home and give you 100 / 75 / 30 nights to try it out.
To help ensure our mattress is a good fit, we give each of our customers a 100 night risk-free trial with every purchase of one of our Luxury mattresses. Throughout this trial, if you at any time decide that our mattress isn’t worth the price, simply contact us and we’ll pick up your mattress at no extra charge, and give you a full refund.
We understand that it can take time to adjust to any new mattress. While we allow you to request a return at any time during our free trial, we hope you give our mattress some time to adjust to give you the perfect night’s rest. It may take up to a month or longer in some cases to notice a clear difference as the memory foam adjusts to you. Ultimately, we hope that you find our mattresses to be beneficial to you in the long run, giving you better sleep, more breathability, and maximum comfort for many years.
While we don’t often have customers return their mattresses, it can and does occasionally happen. When you request a return, we will pick up your mattress without any need for you to ship it back to us or package it beforehand. As part of our efforts to maintain eco-friendliness and give back to the community, we assure you that every mattress is re-used and donated to a local charity. None of our mattresses are resold following a return.
A majority of other mattress brands will charge a restocking fee or require the customer to pay for return shipments, with the need to coordinate the return, but Live and Sleep avoids this entirely with a cost-effective and efficient return process.
We hope that you give our mattresses a chance to conform to your body and promote better and healthier sleep. With our 100 night risk-free trial, you’ll have plenty of time to determine if our mattresses are a good fit or if you’re ultimately dissatisfied with our product. If you choose to return a mattress at any point during this trial, we’ll make it easy to return it and give the mattress to charity, avoiding wasteful disposal and subsequent harm to the environment.
To learn more about our mattresses, you can contact us at any time and we’ll tell you more about how our mattresses can help you get the sleep you want. We can then help you select the right mattress for you based on our three top-quality models. If you purchase a Luxury mattress, we’ll ship the mattress directly to your door for maximum convenience, and you can get started with your 100 night trial. While we can’t guarantee that you’ll find our mattresses to be the best fit for you throughout this period, our state-of-the-art mattress designs have left a majority of our customers satisfied in the long term.
Liveandsleep.com has never and will never re-sell a mattress which has been used. All of our returns are donated to charity.
All Live and Sleep® mattresses come with an Industry Leading 20 Year Limited WarrantyREGISTER WARRANTY
*Luxury Mattress = 100 Day Trial Period, Elite Mattress = 75 Day Trial Period, Classic Mattress = 30 Day Trial Period